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We monitor the systems you put in scope, assess what looks wrong, and escalate to the people you name.
Monitoring scope, coverage hours, escalation responsibilities, and response commitments are defined in each engagement.
Alerts are assessed and escalated according to the priorities and responsibilities in your agreement. Notifications include the available evidence, current assessment, and recommended action. Urgent escalation may occur while investigation continues.
The systems agreed in writing.
Who, for what, in what order. P1 to P4.
What we may do, and what needs you.
Built around the security tools you run.
Noise removed, thresholds set to your normal.
What we saw, did, and recommend.
We scope monitoring around the security platforms in your environment. Supported integrations, licensing dependencies, operating responsibilities, and any required changes are agreed before work begins. Monitoring architecture and data handling are defined for each engagement, including the systems monitored, approved platforms, storage locations, access permissions, retention, and any transfers outside your environment.
No service catches every intrusion. Coverage hours and response commitments are what your agreement says. A confirmed incident beyond the agreed response becomes a scoped incident response engagement.
Engagements are scoped to your environment, operational requirements, and desired outcomes. We define deliverables, responsibilities, and pricing before work begins.
Confidential briefing. One reply from a senior engineer. No drip campaigns.